UOL student complaints

The University of London was requested to provide the following information In respect of each of the years 2019, 2020, 2021 and 2022 (up to and including August 31 2022):

1. the total number of students who made a complaint (whether individually or as a member of a group which raised a complaint).

2. the total number of students who made a complaint regarding the format of the examination (whether individually or as a member of a group which raised a complaint regarding the format of the examination).

In response the University has provided the following information and adds: “The caveat to this information is that 2020 is the first year that the University delivered assessments online due to the Covid-19 pandemic.”

LLB student complaints
Number of individual students who made a complaintNumber of complaints (counting group complaints as a single complaint)
(a) 201988
(b) 20206114
(c) 202177
d) 2022 (up to and including August 31 2022)22
LLB student complaints regarding the format of the examination
Number of individual students who made a complaint about the format of the examinationNumber of complaints about the format of the examination (counting group complaints as a single complaint)
(a) 201900
(b) 2020514
(c) 202111
d) 2022 (up to and including August 31 2022)11